2018 Escape Owner's Manual

Customer Assistance

GETTING THE SERVICES YOU NEED Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorizeddealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and equipment, so not all authorized dealers are authorized to performall warranty repairs. Thismeans that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft® parts, or remanufactured or other parts that are authorized by Ford. Away FromHome If you are away from home when your vehicle needs service, contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer. In the United States: Mailing address Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 Telephone 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Additional information and resources are available online:

Website www.owner.ford.com These are some of the items that can be found online: • U.S. dealer locator by Dealer Name, City/State or Zip Code. • Owner Manuals. • Maintenance Schedules. • Recalls. • Ford Extended Service Plans. • Ford Genuine Accessories. • Service specials and promotions. In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6K 0C8 Telephone 1-800-565-3673 (FORD) Website www.ford.ca Twitter @FordServiceCA (English Canada) @FordServiceQC (Quebec) Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling or servicing authorized dealer.

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Escape(TM2)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201706,FirstPrinting