2018 Fusion Owner's Manual

SYNC™3

AppLink issues Possible cause(s)

Issue

Possible solution(s)

Make sure you have a compatible smartphone; an Android with OS 2.3 or higher or an iPhone 3GS or newer with iOS5.0or higher. Additionally, make sure you pair and connect your phone to SYNC 3 in order to find AppLink-capable apps on your device. iPhone users must also connect to a USB port with an Apple USB cable. Make sure you have down- loaded and installed the latest version of the app require you to register or login to the app on the phone before using them with AppLink. Also, some may have a "Ford SYNC" setting, so check the app's settingsmenu on the phone. Closing and restarting apps may help SYNC 3 find the application if you cannot discover it inside the vehicle. On an Android device, if apps have an 'Exit' or 'Quit' option, then select it and restart the app. If the app does not have that option, select the phone's settings menu and select 'Apps',

AppLink Mobile Applica- tions: When I select "Connect Mobile Apps," SYNC 3 does not find any applications.

You did not connect an Applink Compatible phone to SYNC 3.

fromyour phone's app store. Make sure the app is running on your phone. Some apps AppLink-enabled apps are not installed and running on your mobile device.

My phone is connected, but I still cannot find any apps.

Sometimes apps do not properly close and re-open their connection to SYNC 3, over ignition cycles, for example.

My phone is connected, my app(s) are running, but I still cannot find any apps.

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