2018 MKC Owner's Manual

SYNC™ 3

Cell phone issues

Issue

Possible cause

Possible solution

Text messages from WhatsApp and Facebook Messenger are not supported. Your cell phone must support downloading text messages through Because each cell phone is different, refer to your device's manual for the specific cell phone you are pairing. In fact, there can be differences between cell phones due to brand, model, service provider and software version.

Bluetooth to receive incoming text messages. This is a cell phone-dependent feature.

Audible text messages do not work on my cell phone.

This is a cell phone limitation.

USB and Bluetooth Stereo issues

Issue

Possible cause

Possible solution

Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then reconnect it to SYNC 3. Make sure you are using the manufacturer's cable. Make sure to correctly insert the USB cable into the device and your vehicle's USB port. Make sure that the device does not have an auto-install program or active security settings.

I am having trouble connecting my device.

Possible device malfunction.

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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, First Printing