2018 MKC Owner's Manual

SYNC™ 3

USB and Bluetooth Stereo issues

Issue

Possible cause

Possible solution

Disconnect the device from SYNC 3. Try switching your device off, resetting it or removing the battery, then connect it back to SYNC 3. To listen to Apple devices through USB, select AirPlay from the devices Control Center, then select Dock Connector. To listen to Apple devices through Bluetooth Stereo, select AirPlay from the devices Control Center, then select SYNC.

When I connect my device, I sometimes do not hear any sound.

This is a device limitation.

Wi-Fi Issues

Issue

Possible cause

Possible solution

Failed connection.

Password error.

Verify password.

Weak signal.

Check for a poor Wi-Fi signal.

Multiple Access points within range with the same SSID.

Use a unique name for your SSID, don’t use the default name unless it contains a unique identifier, such as part of the MAC address.

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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, First Printing