2018 Escape Owner's Manual

SYNC™ (If Equipped)

Phone issues

Issue

Possible cause(s)

Possible solution(s)

Turn off the Auto phone- book download setting. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again.

This is a phone-dependent feature.

Text messaging is not working on SYNC.

This may be a possible phone malfunction.

USB andmedia issues

Issue

Possible cause(s)

Possible solution(s)

Try turning off the device, resetting the device, removing the device's battery, then trying again. Make sure you are using the manufacturer's cable. Make sure you insert the USB cable correctly into the device and the USB port. Make sure that the device does not have an auto- install program or active security settings. Make sure you are not leaving the device in your vehicle during very hot or cold temperatures. Reviewthedevicecompatib- ility chart on the SYNC website to confirm your phone supports the Bluetooth audio streaming function.

I am having trouble connecting my device.

This may be a possible device malfunction.

SYNC does not recognize my devicewhen I turn on the car.

This is a device limitation.

Bluetooth audio does not stream.

This is a phone-dependent feature.

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Escape(TM2)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201706,FirstPrinting