2018 Escape Owner's Manual

SYNC™ (If Equipped)

USB andmedia issues

Issue

Possible cause(s)

Possible solution(s)

Make sure you correctly connect the device toSYNC, and that you have pressed play on your device.

The device is not connected.

Your music files may not contain the correct artist, song title, album or genre information.

Make sure that all song details are populated.

SYNC does not recognize music that is on my device. The file may be corrupted.

Some devices require you to change the USB settings frommass storage to MTP class.

The song may have copy- right protection, which does not allow it to play.

Voice command issues

Issue

Possible cause(s)

Possible solution(s)

Review the phone voice commands and the media voice commands at the beginning of their respective sections. After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system. Review the media voice commands at the beginning of the media section.

Youmay be using thewrong voice commands.

SYNC does not understand what I am saying.

You may be speaking too soon or at the wrong time.

SYNC does not understand the name of a song or artist.

Youmay be using thewrong voice commands.

368

Escape(TM2)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201706,FirstPrinting