2018-F150-Owner's Manual

SYNC™

Phone issues

Issue

Possible cause(s)

Possible solution(s)

Try pushing your phonebook contacts to SYNC by using the Add Contacts feature. If the missing contacts are stored on your SIM card, try moving them to the device memory. Remove any pictures or special ring tones associ- ated with the missing contact. Dependinguponyour phone, youmay have togrant SYNC permission to access your phonebook contacts. Make sure to confirm when prompted by your phone during the phonebook download. Go to the website to review your phone's compatibility. Try turning off the device, resetting the device or removing the device's battery, then trying again. Try deleting your device from SYNC, deleting SYNC from your device and trying again. Check the security and auto accept and prompt always settings relative to theSYNC Bluetooth connection on your phone. Update your device's firm- ware. Turn off the Auto phone- book download setting.

The systemsaysPhonebook Downloaded but the phonebook in SYNC is empty or missing contacts.

This may be a limitation on your phone's capability.

This is a phone-dependent feature.

I am having trouble connecting my phone to SYNC.

This may be a possible phone malfunction.

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F-150(TFC)Canada/UnitedStatesofAmerica,enUSA,Editiondate:201709,SecondPrinting