2018 MKC Owner's Manual

SYNC™ 3

Cell phone issues

Issue

Possible cause

Possible solution

There is background noise during a phone call.

The audio control settings on your cell phone may be affecting SYNC 3 performance.

Refer to your device's manual about audio adjustments.

Try switching your cell phone off, resetting it or removing the battery, then try again. Make sure that the microphone for SYNC 3 is not set to off. Look for the microphone icon on the phone screen. To restart your system, shut down the engine, open and close the door, and then lock the door and wait for 2-3 minutes. Make sure that your SYNC 3 screen is black and the lighted USB port is off. Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again.

During a call, I can hear the other person but they cannot hear me. During a call, I cannot hear the other person and they cannot hear me.

Possible cell phone malfunction.

The system may need to be restarted.

Check your cell phone's compatibility. This is a cell phone-dependent feature.

SYNC 3 is not able to download my phonebook.

Possible cell phone malfunction.

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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, First Printing