2018 MKC Owner's Manual

SYNC™ 3

Cell phone issues

Issue

Possible cause

Possible solution

Make sure you allow SYNC 3 to retrieve contacts from your phone. Refer to your cell manual. If the missing contacts are stored on your SIM card, move them to your cell phone's memory. You must switch on your cell phone and the automatic phonebook download feature on SYNC 3. Try switching your cell phone off, resetting it or removing the battery, then try again. Try deleting your device from SYNC 3 and deleting SYNC from your device, then trying again. Always check the security and auto accept prompt settings relative to the SYNC 3 Bluetooth connection on your cell phone.

The system says "Phone- book downloaded" but my SYNC 3 phonebook is empty or is missing contacts.

Limitations on your cell phone's capab- ility.

Check your cell phone's compatibility. This is a cell phone-dependent feature.

I am having trouble connecting my cell phone to SYNC 3.

Possible cell phone malfunction.

Update your cell phone's firmware. Switch the auto download setting off. Check your cell phone's compatibility. This is a cell phone-dependent feature.

Text messaging is not working on SYNC 3.

Possible cell phone malfunction.

Try switching your cell phone off, resetting it or removing the battery, then try again.

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MKC (TME) Canada/United States of America, JJ7J 19A321 AA enUSA, Edition date: 201707, First Printing